Robotel

Introduction

The SmartContact Center family of training and LIVE call coaching systems has been developed to meet the training and support needs of new agents, the supervisory needs of team leaders and managers, and the economic benefits required by business leaders.

The underlying principle of LIVE Call Coaching is to maximize first call resolution and assure that every call results in a positive contact experience for your clients, for your agents, and for your bottom line. This is accomplished with SmartCC by making initial training more effective and by extending support for new agents to the nursery and even the call center work floor.