Privacy Statement

This Privacy Policy was last updated on September, 18th 2018. This Privacy Policy has been updated to comply with the General Data Protection Regulation (GDPR).

This Privacy Policy applies when you visit or use any Robotel website, application or other related service. By using our services, you consent to such use of your information and Personal Data and agree to the terms of this Privacy Policy.

The data protection principle applies to all data entered by visitors to any Robotel website, by an institution about their administrators, teachers and/or students, and by the students, teachers and administrators themselves.

Information collected from website browsers

What data do we collect?

If you are only browsing our website, we collect the same rudimentary information that most websites collect. We use common internet tools such as cookies, web server logs, and analytics services to gather the data. Some of these tools offer you the ability to opt out of data collection.

The information we collect from all visitors to our website may include your device, operating system, browser type, referring site, and the date and time of each visit. We may also collect information like Internet Protocol (IP) addresses and your country of origin.

Additionally, when you visit our website, we use cookies to deliver a better web experience during your session and for the next time you return.

Why is this data collected?

We collect this information to better understand how our website visitors use our websites, to better understand how our websites perform on different devices, and to provide information that is more relevant to you.

How is this data used?

All data is available to a limited number of Robotel staff for support, research, and development work. We do not allow any outside parties to access the database.

Any personal information provided by you is used only to help us provide a better service to you and for us to better identify your needs and requirements.

Information collected from enquiry forms

What data do we collect?

We collect certain data from you directly, such as information you enter yourself, which includes your name, your title (e.g. teacher, student, administrator, etc.), your country, your email address and your institution name.

Why is this data collected?

We collect this information to better understand how to direct and respond to your enquiry, and to provide information that is most relevant for you. We use your email address to communicate further with you. If we have a local partner in your country or region, we will pass your details on to them so that they can contact you directly in your own language and from your own time zone.

How is this data used?

All data is available to a limited number of Robotel staff for support, research, and development work. If we have a partner in your territory, we will forward the form you have filled in to them so that they can answer your enquiry directly. Any personal information provided by you is used only to help us provide a better service to you and for us to better identify your needs and requirements.
Information collected from registered product users

What data do we collect?

If you have created an account, we require some basic information at the time of account creation. This includes your name, your email address, your username, and your password.

Why is this data collected?

We collect this information to create your account and provide services to you. We use your information to identify you and your students in our programs so that we can provide you with information about your activities and performance in exercises in the Robotel programs, and to ensure that your data is kept separate from that of other users. We may use your email address to communicate further with you.

How is this data used?

In addition to the purposes described above, data is available to a limited number of Robotel staff for support, research, and development work. We do not allow any outside party to access this information.

With whom do we share your data?

We do not share, sell, rent, or trade users’ personal information with third parties for their commercial purposes, except as specified above with our local partners. Details about users that are entered into Robotel programs are available to institutional administrators and others with appropriate, licensed access. For example, administrators can access all data about their institution, teachers can access all details about their students and students can only see their own details.

Security

We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect passwords and to contact us if you suspect any unauthorized access to your account.
A teacher’s access is restricted to data on students in their own group only. An account administrator can see all details for that account.

When a user is deleted from the system, all records relating to that user are deleted

How long do we keep your data?

We keep personal information only for as long as required for the purposes for which it’s supplied. Where your information is no longer required, we will always make sure it is disposed of in a safe and secure manner.

For institutional accounts, data is kept for access by the administrator and other licensed parties within the institution for as long as the license is valid and the user account is active. Where the user account becomes inactive, data will be deleted a maximum of one year after the last login. An administrator can delete data at any time, which will cause it to be permanently and safely destroyed.

Where an institutional license lapses or terminates, data is kept for up to a year. This is so that it can be restored to the system should the institution choose to renew its subscription. After a maximum of a year the data will be deleted.

Your rights

You, as an individual or in your capacity within an institution, have certain rights regarding the use of your data, including the ability to opt out of promotional emails, cookies, and collection of data by certain analytics providers. You can update or terminate your account by contacting us with a request about your personal data.

If you have a personal online account, we can remove or change any of your details at any time. Please send an email to us and we will confirm your identity before proceeding with any changes.

If you have personal information within a school licensed account, please contact your school to remove or change your details.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.

Contacting Robotel

If you have any questions about our Privacy Policy, or need to contact our Technical Support department, (which is in charge of privacy and data protection), you can send a message to support@robotel.com.